Update again Jan 4, 2026
Able to export today, at least exporting opened for 2 minutes, and zip file created.
And I can make tags.
Now to see if the export can open in ghost. Yes, it works.
Then delete this account. Start another if I want, just to support a few writers.
Update on Dec 28
still can’t export, can’t create tags.
lifetime member?
my chat today
well, I wonder if this is related to the other set of problems I am having, 1. the bug submitted yesterday about can’t export, and 2. the one about my getting emails sent to my old email address, and 3. I cannot create tags, and now 4. I have a lifetime membership to my own site, no idea why.Apparently the post I just spent 10 minutes writing has disappeared. This is take two.
Can’t export
I've reported the export issue to our technical team, and they may reach out if more information is needed. While they're looking into it, there's no definite timeline for a fix. If you have any updates or additional details about the problem, feel free to share them here. In the meantime, you can continue to access your publication as usual.
Can’t create tags
Getting email sent to my old email address
with the latest new article by a writer I subscribe to. Thanks, I do want to get that.
Me write a Substack How to Article?
No, just about how to get out of the mess I am still in.
Our polite support chat bot says
Thank you for outlining all the issues you’re experiencing.
The export bug has already been reported to our technical team, and they’re investigating.
If you’re still receiving emails at your old address, it may take some time for all systems to update after an email change, but your current login is associated with sylsun@protonmail.com.
Regarding not being able to create tags, could you describe what happens when you try to add a tag?
Substack does not offer a standard lifetime membership, so if you see this label on your own account, it may be a display issue and not affect your access or billing.
Syl to chat support: I’m in the process of writing a Fixing my Broken substack post right now, to help me keep track of all this.
That sounds like a helpful way to document everything you’re experiencing. If you run into any specific issues while writing your post—such as problems with formatting, adding tags, or publishing—let me know and I can walk you through solutions. For your ongoing export and account issues, I’ll keep you updated as soon as there are any changes or if more information is needed. If you have new details or questions about any of the problems, just share them here and I’ll assist you further.
Do I want more help right now?
I think I’ll wait till the current bug is looked at, maybe something will happen to fix all at once.
That makes sense—waiting for the export bug to be resolved could help clarify if the other issues are connected. If you notice any changes or new problems in the meantime, feel free to share them here so I can assist you further. I’ll keep your concerns in mind and update you if there’s any progress on the export issue. If you decide you want to troubleshoot any of the other issues individually, just let me know.
6:39 PM
can I get your name so i know who I’m talking with
6:40 PM
I’m an AI support agent here to help you with any questions or issues related to Substack. If you have more details or need assistance with anything else, just let me know!