Very strange how and why this happened.
Hard to believe it’s finally been restored.
We will see.
Its really restored
After 3 days of testing, yes, its back. Problem started when I got a new email address with proton mail, a great service, and then had the bright idea to use that new proton mail account with substack, instead of the gmail I’d always used.
Its very easy to change your email, though there are some complicated warnings there to read, which at the time I didn’t read, and don’t plan to visit that page again. Scary, really what happened. I guess I was too quick with the fingers or didn’t log out of one window and into the next before Substack had no idea which was the email address I wanted to use. The one I’d had been using for four years since starting with Substack as a bookclub chat thing, that gmail email address wasn’t working very well anymore, and the new proton one was quick and easy. So I thought.
Don’t change your Substack email quickly
My expert advice after going thru almost a month of trying and testing and being frustrated by the whole ordeal. Actually, in the end, the 3rd long chat session led me to a page where I could ask that my account be restored, fixed, and it did work, after being told by the chat box that they were sorry but my account was subject to a known bug which was being worked on. Right.
I actually sat around thinking about that known bug problem that I had run into with my too fast change of email address, and not being willing to go thru the chat routine again and again having to start over explaining the problem. Not worth repeating here, no one cares. Just don’t do it if you don’t have to.
The Wonders of a paid Proton mail plan
The other problem I ran into was that I was being so adventurous as to be opening a paid for proton mail plan, which costs $35 a month, a large sum for me to be paying for an online software service.
With this initial tier proton mail plan you get to create up to eight different identities all for your one account, with its one password, and one inbox. And not only that, you get to have the option of various domain names to be at, besides the long form myname@protonmail.com, There’s also
myname@proton.me
myname@pm.me
myname@protonmail.ch.
So I was trying out 3 different versions of my proton mail identity, and mixing those up in my support requests as to what the new email address was I wanted to use. And not understanding how these identity options work in getting mail to my main proton inbox, I thought maybe if I used myname@protonmail.com one time with my Substack account, and then I could also use the shorter version myname@pm.me another time to log in to Substack, I would get to the same account. Not!!! I ended up creating 3 or 4 bran new accounts which I have just now completed deleting, in the hopes of restoring my main account.
After all this do I now get how to do Substack?
And will stay here with this account because its such a great interface for writing blog posts and its all so interesting and fun. No. I have moved to Ghost and plan to stay moved just as soon as I can get a few more things cleared up. Or figured out. Migrated. Exported.
How To Export my Content from Substack?
Settings
Export
Done